This website, including the webshop and all its functionalities (the "Website"), is hosted on Shopify Inc. and is owned and operated by Loranza.
Loranza offers this Website, and all its content, including the facial massage videos, tools, services, and other functionalities (all collectively referred to as the "Service"), to you, the "User(s)," on the condition that you agree to all terms, provisions, policies, and notices stated herein, including the additional terms and policies linked to herein (collectively referred to as "Terms of Service," or "Terms").
Throughout the site, the terms "we," "us," and "our" refer to Loranza.
These Terms of Use apply to all Users of the Website, including but not limited to Users who only come to view the Services, and Users who become customers by purchasing our products, as well as potential sellers, merchants, and/or content contributors.
Any purchase of products from this Website by a User is solely subject to the version of the Terms of Service applicable at the time the order is placed. User general terms and conditions never apply unless expressly agreed in writing beforehand.
Please read these Terms carefully before opening or using our Website. By visiting or using any part of the Website, you agree to be bound by these Terms. If you do not agree to all the provisions of these Terms, you may not visit the Website or use any Service.
All new facial massage content, features, information, tools, or products added to the Website are automatically subject to the Terms of Service. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our Website. It is your responsibility to check this page regularly for changes. If you continue to use or visit the Website after changes have been posted, it means you accept those changes.
The headings used in these Terms of Service are included for convenience only and do not limit or affect these Terms in any other way.
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration of transaction: a distance contract concerning a range of products and/or services, the delivery and/or acceptance obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
Entrepreneur: the natural or legal person who offers products and/or services at a distance to consumers;
Distance contract: a contract whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the contract, only one or more techniques for distance communication are used;
Technique for distance communication: means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same space.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the entrepreneur
This website is managed by Loranza-laebl.com by Loranza.
Trade register: Kvk 85704520
VAT number: NL863712782B01
E-mail: support@loranza-label.com
Phone: +31 851306746
Article 3 – Applicability
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be inspected at the entrepreneur and that they will be sent free of charge to the consumer as soon as possible upon request.
If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent free of charge to the consumer electronically or otherwise upon request.
In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly and the consumer may always invoke the applicable provision that is most favorable to them in case of conflicting general terms and conditions.
If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or annulled, the agreement and these terms and conditions shall remain in effect for the rest and the relevant provision shall be promptly replaced by a provision that approximates the intent of the original as closely as possible by mutual agreement.
Situations not regulated in these general terms and conditions shall be assessed ‘in the spirit’ of these general terms and conditions.
Ambiguities about the interpretation or content of one or more provisions of our terms and conditions shall be interpreted ‘in the spirit’ of these general terms and conditions.
Article 4 – The offer
If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.
The offer is without obligation. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specification data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.
Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are connected to the acceptance of the offer. This concerns in particular:
the price, excluding customs clearance fees and import VAT. These additional costs will be borne by and at the risk of the customer. The postal and/or courier service will use the special scheme for postal and courier services regarding import. This scheme applies if the goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (possibly together with the charged customs clearance fees) from the recipient of the goods;
any shipping costs;
the manner in which the agreement will be concluded and which actions are necessary for this;
whether or not the right of withdrawal applies;
the method of payment, delivery, and execution of the contract;
the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;
the amount of the rate for distance communication if the costs of using the technology for distance communication are charged on a basis other than the regular basic rate for the communication medium used;
whether the contract is archived after conclusion, and if so, how it can be consulted by the consumer;
the way in which the consumer can check and, if desired, correct the data provided by them in the context of the contract before concluding the contract;
any other languages in which, besides Dutch, the contract can be concluded;
the codes of conduct to which the entrepreneur has subscribed and the way in which the consumer can consult these codes of conduct electronically; and
the minimum duration of the distance contract in case of a continuous transaction. Optional: available sizes, colors, types of materials.
Article 5 – The contract
The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may – within legal frameworks – verify whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If the entrepreneur has good reasons based on this investigation not to enter into the contract, they are entitled to refuse an order or request with justification or to attach special conditions to the execution.
The entrepreneur will provide the consumer with the following information about the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:
1. the visiting address of the entrepreneur's establishment where the consumer can go with complaints;
2. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear notice regarding the exclusion of the right of withdrawal;
3. the information about guarantees and existing after-sales service;
4. the information included in article 4 paragraph 3 of these terms and conditions, unless the the entrepreneur has already provided this information to the consumer before the execution of the agreement;
5. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
In the case of a continuous transaction, the provision in the previous paragraph only applies to the first delivery.
Every agreement is entered into under the suspensive condition of sufficient availability of the relevant products.
Article 6 – Right of withdrawal
When purchasing products, the consumer has the option to cancel the agreement without giving reasons within 14 days. This reflection period starts the day after the product is received by the consumer or a representative designated in advance by the consumer and known to the entrepreneur.
During the reflection period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all delivered accessories and – if reasonably possible – in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
When the consumer wishes to exercise their right of withdrawal, they are required to notify the entrepreneur within 14 days after receiving the product. The consumer must do this by means of a written message/email. After the consumer has indicated they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered items were returned on time, for example by providing proof of shipment.
If the customer has not indicated after the periods mentioned in paragraphs 2 and 3 that they wish to exercise their right of withdrawal or has not returned the product to the entrepreneur, the purchase is final.
Article 7 – Costs in case of withdrawal
If the consumer exercises their right of withdrawal, the costs of returning the products will be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is conditional on the product having already been received back by the online retailer or conclusive proof of complete return being provided.
Article 8 – Exclusion of the right of withdrawal
The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before concluding the agreement.
Exclusion of the right of withdrawal is only possible for products:
1. that have been created by the entrepreneur according to the consumer's specifications;
2. that are clearly personal in nature;
3. that by their nature cannot be returned;
4. that can quickly spoil or age;
5. whose price is tied to fluctuations in the financial market on which the entrepreneur has no influence;
6. for loose newspapers and magazines;
7. for audio and video recordings and computer software whose seal has been broken.
8. for hygienic products whose seal the consumer has interrupted.
Exclusion of the right of withdrawal is only possible for services:
1. concerning accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;
2. for which delivery has begun with the explicit consent of the consumer before the reflection period has expired;
3. concerning bets and lotteries.
Article 9 – The price
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services with variable prices if their prices are tied to fluctuations in the financial market and the entrepreneur has no influence on them. This tie to fluctuations and the fact that any stated prices are indicative prices will be mentioned in the offer.
Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has agreed to this and:
1. these are the result of legal regulations or provisions; or
2. the consumer has the right to terminate the agreement starting from the day the price increase takes effect.
The place of delivery is determined according to Article 5, first paragraph, of the Turnover Tax Act 1968 in the country where the transport begins. In this case, the delivery takes place outside the EU. Consequently, import VAT or customs clearance fees will be charged to the customer by the postal or courier service. Therefore, no VAT will be charged by the entrepreneur.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In case of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement.
Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days after delivery. Returns must be made in the original packaging and in new condition.
The entrepreneur’s warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or treated on the packaging;
The defectiveness is wholly or partly the result of regulations imposed or to be imposed by the government regarding the nature or quality of the materials used.
Article 11 – Delivery and execution
The entrepreneur will exercise the greatest possible care when receiving and executing orders for products.
The place of delivery is the address that the consumer has communicated to the company.
Subject to the provisions of article 4 of these general terms and conditions, the company will execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified no later than 30 days after placing the order. In that case, the consumer has the right to cancel the agreement without costs and is entitled to any compensation.
In case of dissolution according to the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
If delivery of an ordered product proves to be impossible, the entrepreneur will make efforts to provide a replacement item. At the latest upon delivery, it will be clearly and understandably communicated that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are the responsibility of the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated and entrepreneur-known representative, unless expressly agreed otherwise.
Article 12 - Products or services
Some products or services may only be available online through the website. These products or services may have limited quantities and can only be returned or exchanged in accordance with our return policy.
We have made every effort to display the colors and images of our products as accurately as possible in the store. We cannot guarantee that your computer screen displays the colors correctly.
We reserve the right, but are not obligated, to restrict the sale of our products or services to a person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices may be changed at any time without prior notice at our sole discretion. We reserve the right to discontinue a product at any time. All offers of products or services on this website are invalid where prohibited.
We do not guarantee that the quality of the products, services, information, or other materials you purchase or receive will meet your expectations or that any errors in the service will be corrected.
Although we do our best during quality control to minimize size variations, there may be a difference in clothing size of 3-7 cm and shoes of 1 cm.
Delivery:
If you have placed an order and do not pick it up before it is returned to us (approximately 14 days), we will charge 50% of the purchase price for our work in handling the order.
If the tracking indicates that the package has been delivered but you have not received your order, you must first contact the post office or another transport company to ask what happened to your package. If the post office or other transport company states that the package was lost during transport, request an official confirmation that the package was lost and send this to us.
Right of return:
Return requests must be submitted within 14 days of receiving your order.
Note: Underwear, masks, and beauty products cannot be returned.
Our return address is located in China.
Article 13 – Duration transactions: duration, termination, and extension
Termination
The consumer may terminate an agreement entered into for an indefinite period and aimed at the regular delivery of products (including electricity) or services at any time, observing the agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement entered into for a fixed term and aimed at the regular delivery of products (including electricity) or services at any time towards the end of the fixed term, observing the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements mentioned in the previous paragraphs:
terminate at any time and not be limited to termination at a specific time or within a specific period;
at least terminate in the same manner as they were entered into by the consumer; always terminate with the same notice period as the entrepreneur has stipulated for themselves.
Extension
An agreement entered into for a fixed term and aimed at the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.
By way of derogation from the previous paragraph, an agreement entered into for a fixed term and aimed at the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a fixed period of up to three months, provided the consumer can terminate this extended agreement towards the end of the extension with a notice period of no more than one month.
An agreement entered into for a fixed term and aimed at the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, and with a notice period of no more than three months if the agreement is aimed at the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
An agreement with a limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) is not tacitly renewed and ends automatically after the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.
Article 14 – Payment
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the cooling-off period as referred to in Article 6 paragraph 1 begins. In the case of an agreement for the provision of a service, this period starts after the consumer has received the confirmation of the agreement has received.
The consumer is obliged to report any inaccuracies in the provided or stated payment details to the entrepreneur without delay.
In case of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs previously communicated to the consumer.
Article 15 – Complaints Procedure
Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, replace or repair the delivered products free of charge.
Article 16 – Disputes
Dutch law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms and conditions relate. This also applies if the consumer resides abroad.
information
Email: support@loranza-label.com
Phone: +31 851306746
Customer Service
Monday to Friday: 8:00 AM - 5:00 PM
Saturday & Sunday: 10:00 AM - 4:00 PM
We aim for a response time of 1 day.