How long does delivery take?
Our packages have an average delivery time of 8-14 business days. This is because we're a company that cares about the world and nature, so we don't want to just send a few orders every day. We assemble packages in bulk, and when we reach our minimum threshold, everything is shipped at once. We hope you understand this and want to contribute to a better and healthier world.
How secure is my online order?
When you place an online order with your credit card, all your information is entered on an SSL-encrypted website. Your information is then encrypted with SSL and sent directly to our credit card provider's network, where your card and the transaction are approved and authorized. Your credit card information is not stored on our servers.
What are the shipping costs?
As a special service, we are currently offering free standard shipping to our customers in the Netherlands and Belgium.
Where is my package?
Once the package is ready, it will be handed over to our shipping company and you will receive a tracking message.
For logistical reasons and to optimize delivery time, the order may be shipped in multiple shipments.
Why isn't my package tracking working?
In some cases, the carrier needs 1-2 business days to update the package's location. In these cases, we ask for your understanding and patience.
Do you want to exchange an item?
No problem! Contact us at contact@loranza.nl
Wrong delivery address?
If you accidentally provided an incorrect delivery address, please contact us by email as soon as possible. We will then try to change the order for you.
Company information
E-mail: contact@loranza.nl
Telephone: +31 851306746
Company Name: Loranza
Customer service
Monday to Friday: 08:00 - 17:00
Saturday & Sunday: 10:00 - 16:00
We aim for a response time of 1 day .